ch999 Privacy Policy
Your privacy matters to us. This policy explains how ch999 collects, uses, and safeguards your personal information on our Bangladesh online casino platform.
Privacy at a Glance
The highlights below summarise how ch999 handles your personal data. They do not replace the full policy — please read all sections before using the ch999 platform.
1Introduction and Scope
ch999 is committed to protecting the privacy and personal data of all users who access or interact with the ch999 online casino and sports betting platform. This Privacy Policy describes the types of personal information we collect, the purposes for which we use that information, how we store and protect it, and the rights available to you as a data subject. This policy applies to all users of the ch999 platform, including registered account holders, visitors who have not yet registered, and any person whose personal data is processed by ch999 in connection with the provision of its services to the Bangladesh market.
By registering for or using the ch999 platform, you acknowledge that you have read this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy, you must discontinue use of the ch999 platform and must not attempt to register or maintain an account. ch999 reserves the right to update this Privacy Policy at any time; material changes will be communicated to registered players via their registered Bangladesh mobile number or through a prominent notice on the platform.
2Information We Collect
ch999 collects personal data through several channels, including direct input by the user, automated technical systems, and in limited circumstances from third-party sources such as payment providers. The categories of information we collect are described below.
Registration and Account Data
When you create a ch999 account, we collect your full name, date of birth, registered Bangladesh mobile number, residential address (city and district), email address (if provided), and the username you choose. We also collect the password you set, which is stored in a hashed format — ch999 staff cannot read your password in plain text.
Financial and Payment Data
When you make a deposit or request a withdrawal, ch999 records transaction details including the payment method used (bKash, Nagad, Rocket, Upay, or bank transfer), the Bangladesh mobile number or account number associated with that payment method, the transaction amount in BDT, the transaction timestamp, and the transaction reference number issued by the payment provider. ch999 does not store full card numbers or CVV codes — card payment data is handled exclusively by the payment provider's secure gateway.
Technical and Device Data
ch999 automatically collects certain technical data when you use our platform, including your IP address, device type and operating system (e.g. Android, iOS), browser type and version, the pages you visit on the ch999 platform, the duration of your sessions, and clickstream data. This technical data is used to ensure platform security, improve user experience, and detect and prevent fraudulent or prohibited activity.
Gameplay and Betting Activity
ch999 maintains records of your gameplay and betting activity, including the games you play, the bets you place and their outcomes, your account balance history, bonus claims and wagering progress, and any responsible gaming tools you have activated. This data is used for account management, dispute resolution, fraud prevention, and to enable ch999 to fulfil its responsible gaming obligations.
3How We Use Your Information
ch999 uses the personal data it collects for the following lawful purposes. We process your data only where we have a valid legal basis for doing so, which may include your consent, performance of a contract (i.e. operating your ch999 account), compliance with a legal obligation, or our legitimate interests in operating a safe and compliant platform.
- To create and administer your ch999 account, verify your identity, and process your deposits and withdrawals via bKash, Nagad, Rocket, or other Bangladesh payment methods.
- To provide the games, sports betting markets, and other services available on the ch999 platform, and to settle bets and gaming rounds accurately.
- To detect, investigate, and prevent fraud, money laundering, bonus abuse, and any other prohibited conduct as defined in our Terms & Conditions, and to comply with anti-money laundering obligations under applicable law.
- To send you account-related communications, such as transaction confirmations, security alerts, and notifications about changes to your account status or to these policies.
- To fulfil our responsible gaming obligations, including monitoring for signs of problem gambling, operating deposit limits and self-exclusion tools, and making contact where we have a duty of care concern.
- To improve the ch999 platform through analysis of aggregated, anonymised usage data, and to personalise your experience where you have consented to receive personalised content.
4Sharing of Your Information
ch999 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We share your data with third parties only in the following limited and necessary circumstances.
Payment Providers
We share the minimum necessary transaction data with your chosen Bangladesh payment provider (such as bKash, Nagad, or Rocket) to process deposits and withdrawals. These providers are bound by their own data protection obligations and are not authorised to use your data for any purpose other than processing the relevant transaction.
Game and Technology Providers
ch999 uses licensed game content from established providers including Pragmatic Play, Evolution Gaming, Spribe, and others. These providers may receive limited gameplay data (such as bet amounts and game outcomes) necessary to operate their game software. They do not receive your full account profile or payment details.
Legal and Regulatory Authorities
ch999 may be required to disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or in connection with an investigation into suspected criminal activity including money laundering or fraud. ch999 will comply with all such lawful requests and may do so without prior notice to the account holder where legally required.
5Data Security
ch999 takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, alteration, or destruction. However, no system can guarantee absolute security; you should also take reasonable precautions to protect your own account credentials.
SSL Encryption
All data transmitted between your device and ch999's servers is protected using industry-standard SSL (Secure Socket Layer) encryption. This ensures that your personal information, login credentials, and payment data cannot be intercepted in transit.
Access Controls
Access to personal data held by ch999 is restricted to authorised personnel who require it to perform their job functions. All ch999 staff with access to personal data are bound by confidentiality obligations. Passwords are stored using one-way cryptographic hashing and are never visible to ch999 staff in plain text.
Incident Response
In the event of a data security incident that poses a risk to your personal data, ch999 will take prompt action to contain and investigate the incident. Where the incident is likely to result in a high risk to affected individuals, ch999 will notify affected users via their registered Bangladesh mobile number as soon as reasonably practicable.
6Cookies and Tracking Technologies
ch999 uses cookies and similar tracking technologies to operate the platform and enhance your experience. The following types of cookies may be placed on your device when you visit ch999.
- Essential cookies — strictly necessary to operate the ch999 platform, maintain your logged-in session, and remember your preferences. These cannot be disabled without preventing core platform functionality.
- Analytics cookies — used to collect anonymised data about how visitors use the ch999 platform, helping us understand which features are most popular and where we can improve the user experience.
- Security cookies — used to detect and prevent fraudulent activity, including identifying unusual login attempts, suspicious betting patterns, or multiple accounts linked to the same device.
- Preference cookies — used to remember your settings and preferences, such as your preferred language version and display settings, so that you do not need to reset them on each visit.
- Third-party cookies — certain licensed game providers integrated into ch999 may place their own cookies to operate their game software correctly. ch999 does not control the cookie practices of third-party providers; please refer to those providers' own privacy notices for details.
You may manage or disable non-essential cookies through your device's browser settings. Please note that disabling certain cookies may affect the functionality of the ch999 platform and may prevent you from accessing some features or services.
7Your Data Rights
As a user of the ch999 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact ch999 support at [email protected] with the subject line clearly stating the right you wish to exercise and your registered Bangladesh mobile number.
Right of Access
You have the right to request a copy of the personal data ch999 holds about you. ch999 will respond to verified access requests within a reasonable timeframe. We may need to verify your identity before fulfilling an access request to ensure your data is not disclosed to an unauthorised person.
Right of Rectification
If any personal data ch999 holds about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may also update certain account details directly through your ch999 account profile settings.
Right of Erasure
You may request that ch999 delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw your consent and there is no other lawful basis for processing. Please note that ch999 is required by applicable law to retain certain data (including transaction records and KYC documentation) for a minimum retention period, and such data cannot be erased until the required period has elapsed.
8Data Retention
ch999 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The following general retention periods apply, though specific legal obligations may require longer retention in certain cases.
Technical and device data collected for security purposes is retained for up to 12 months from the date of collection. Gameplay and betting records are retained for the duration of your account and for 5 years thereafter. Where data is no longer required for any lawful purpose, ch999 will securely delete or anonymise it.
9Marketing Communications
ch999 may send you promotional communications about bonuses, new games, cricket betting markets, and platform updates via your registered Bangladesh mobile number or email address, but only where you have given your consent to receive such communications. You may withdraw your consent and opt out of marketing communications at any time by contacting [email protected] with the subject line "Unsubscribe". Opting out of marketing communications will not affect essential account communications such as transaction confirmations and security alerts.
- You have the right to opt out of all non-essential marketing communications at any time without giving a reason.
- ch999 will not use your data to send marketing messages from third-party companies. Your personal data is never passed to external marketers.
- Withdrawal of consent for marketing will be processed within 5 business days of your request being received.
- ch999 does not engage in automated decision-making or profiling for marketing purposes that produces legal or similarly significant effects on you.
- All marketing communications from ch999 will clearly identify ch999 as the sender and will include an unsubscribe mechanism.
10Third-Party Links and Services
The ch999 platform integrates third-party game software and payment services. While ch999 carefully selects its technology and payment partners, we are not responsible for the privacy practices of third-party providers. Each provider operates under its own privacy policy. We encourage you to review the privacy notices of any third-party services you interact with in connection with ch999.
Payment Provider Privacy
When you use bKash, Nagad, Rocket, Upay, or a bank transfer to deposit or withdraw funds, your transaction is subject to that provider's own terms of service and privacy policy. ch999 has no control over how those providers collect, use, or store your data beyond the scope of the specific transaction.
Game Provider Privacy
Licensed game providers whose software is available on ch999, such as Pragmatic Play and Evolution Gaming, may process limited gameplay data independently. Their data processing is governed by their own privacy policies and applicable licensing requirements. ch999 shares only the minimum data necessary for game operation.
11Changes to This Privacy Policy
ch999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made to this Privacy Policy, we will notify registered players via their registered Bangladesh mobile number or through a prominent notice displayed on the ch999 platform prior to the change taking effect.
Your continued use of the ch999 platform following the publication of any amendment to this Privacy Policy constitutes your acceptance of the revised policy. The date at the top of this page indicates when the current version of this Privacy Policy was last updated. We encourage you to review this Privacy Policy periodically to stay informed about how ch999 protects your data.
12Contact and Privacy Enquiries
If you have any questions, concerns, or requests relating to this Privacy Policy or ch999's handling of your personal data, please contact the ch999 support team. Please include your registered Bangladesh mobile number and a clear description of your enquiry or request so that our team can respond to you efficiently. ch999 aims to respond to all privacy-related enquiries within 5 business days.
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Explore ch999 Casino Visit Our FAQch999 is strictly for players aged 21 and above. Please gamble responsibly. If you have concerns about your gambling habits, contact [email protected].