Responsible Gaming at ch999
ch999 is committed to making sure that gambling remains a fun, safe, and controlled activity for every player in Bangladesh. Learn about the tools and guidance available to help you stay in control.
Our Commitment to Responsible Gaming
At ch999, we believe that gambling should be an enjoyable leisure activity — not a financial strategy or a way to resolve personal difficulties. We recognise that for a small number of people, gambling can become problematic, and we take our duty of care to all Bangladesh players seriously. That is why we have built a set of responsible gaming tools directly into the ch999 platform.
Our responsible gaming programme covers age verification, deposit and loss limits, cooling-off periods, time-out features, and full self-exclusion. We also train our support team to identify and respond to signs of problem gambling in a sensitive and supportive way. If you ever feel that gambling is no longer enjoyable, please use the tools described on this page or contact our support team immediately at [email protected].
Responsible Gaming Tools
ch999 provides the following responsible gaming tools to all registered players in Bangladesh. These tools are available at any time by contacting our support team at [email protected]. We aim to process all responsible gaming tool requests within one business day.
Deposit Limits in Detail
Deposit limits are one of the most effective tools for keeping your gambling within a budget. ch999 allows you to set a personal deposit limit at the daily, weekly, or monthly level. Once a limit is set, it takes effect immediately and cannot be increased until a 7-day cooling-off period has elapsed — this protects you from impulsive decisions to raise your limit in the heat of the moment.
How to Set a Deposit Limit
Contact our support team at [email protected] with the subject line "Deposit Limit Request". In your message, specify whether you want a daily, weekly, or monthly limit, and the maximum amount in BDT you wish to deposit within that period. Our team will confirm the limit within one business day.
Reducing vs. Increasing a Limit
A request to reduce your deposit limit will be actioned immediately. A request to increase your deposit limit will only be processed after a mandatory 7-day waiting period, giving you time to reflect on whether the increase is genuinely in your best interest.
Payment Methods and Limits
Deposit limits apply across all payment methods available on ch999, including bKash, Nagad, Rocket, Upay, and bank transfer. You cannot circumvent a deposit limit by switching between payment methods. The limit is set at the account level, not the payment method level.
Time-Out and Cooling-Off Periods
Sometimes you may simply need a short break from gambling — not because you have a serious problem, but because you want to reset and come back refreshed. ch999's time-out feature lets you pause your account for a defined period without permanently closing it.
Available Time-Out Durations
ch999 offers time-out periods of 24 hours, 7 days, and 30 days. During a time-out period, your ch999 account remains open but you will be unable to log in, place bets, deposit, or claim bonuses. Your account balance is preserved and your account will reactivate automatically once the chosen period expires — unless you contact us to extend it or request a full self-exclusion.
How to Request a Time-Out
Contact [email protected] with the subject line "Time-Out Request" and specify your desired duration (24 hours, 7 days, or 30 days). Time-out requests are actioned within 24 hours. If you need the time-out to take effect immediately, please say so clearly in your message and our team will prioritise your request.
Self-Exclusion
Self-exclusion is a more serious step for players who feel that gambling has become — or risks becoming — a genuine problem in their life. When you self-exclude from ch999, your account is suspended for a minimum period of six months and you will not be able to reopen it during that period under any circumstances.
During the self-exclusion period, ch999 will use all reasonable measures to prevent the excluded player from accessing their account, receiving marketing communications, or creating a new account. Any verified real-money balance at the time of self-exclusion will be returned to the player via their registered Bangladesh payment method after the required identity verification steps are completed.
Self-Exclusion Is Not Reversible Within the Period
Once a self-exclusion is confirmed by ch999, it cannot be lifted, shortened, or reversed during the agreed exclusion period, regardless of the reason. This is an intentional safeguard — it ensures that the exclusion remains effective even if you change your mind in a moment of impulse. At the end of the exclusion period, you may contact support to discuss reopening your account, but ch999 reserves the right to decline if we have ongoing concerns about problem gambling.
How to Self-Exclude from ch999
- Send an email to [email protected] with the subject line "Self-Exclusion Request".
- In your message, include your registered Bangladesh mobile number and specify your requested exclusion period (minimum 6 months, or permanent).
- Our support team will confirm the self-exclusion within 24 hours and send you a confirmation message to your registered mobile number.
- If you believe you may have a gambling problem, we strongly encourage you to seek additional support from a qualified counsellor or mental health professional alongside your self-exclusion from ch999.
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of income, background, or experience. The following are common warning signs that gambling may be becoming a problem. If you recognise several of these signs in yourself, we encourage you to reach out to our support team or use the self-exclusion tool.
- Gambling with money you cannot afford to lose, including money set aside for essential expenses such as rent, food, or utility bills.
- Borrowing money from family, friends, or any other source specifically to fund gambling.
- Chasing losses — placing additional bets to try to recover money you have already lost.
- Spending more time and money gambling than you originally planned, and finding it difficult to stop once you have started.
- Feeling anxious, irritable, or restless when you are not gambling or when you try to cut back.
- Hiding or lying about your gambling activity to family members, friends, or colleagues.
- Neglecting work, study, family, or other personal responsibilities because of the time or money spent on gambling.
- Using gambling as a way to cope with stress, anxiety, depression, loneliness, or other difficult emotions.
If several of these points describe your current relationship with gambling, please do not hesitate to contact our support team. There is no judgement at ch999 — we are here to help you take back control in a way that feels right for you.
Protecting Minors
ch999 takes its obligation to prevent underage gambling extremely seriously. The minimum age to register and use the ch999 platform is 21 years. ch999 implements multiple layers of age verification to ensure that no person under 21 can access gambling services on our platform.
Age Verification at Registration
All players are required to confirm their date of birth during registration. ch999 may request documentary evidence of age (such as a National ID card or passport) as part of our KYC process. Accounts where the player cannot verify that they are aged 21 or above will be suspended and any funds held will be returned to the verified payment source.
Parental Controls and Shared Devices
If you share a device with a person under 21 in your household, we strongly recommend that you protect access to the ch999 platform using your device's screen lock, password, or parental control settings. Always log out of ch999 after each session on a shared device. If you believe a minor has accessed your ch999 account, please contact [email protected] immediately.
Playing Within Your Means
Responsible gambling starts with a simple principle: only gamble with money you can genuinely afford to lose. At ch999, we encourage all Bangladesh players to treat gambling as a form of entertainment with a fixed entertainment budget — not as a source of income or a solution to financial difficulties. The following practical guidelines can help you keep your gambling enjoyable and under control.
Set a Budget Before You Play
Before you deposit, decide on the maximum amount you are willing to spend during that session. Treat this amount as the cost of entertainment — just as you might budget for a cinema ticket or a meal out in Dhaka. Once you have spent your session budget, stop playing for that day, regardless of whether you are winning or losing.
Never Chase Losses
One of the most harmful patterns in gambling is chasing losses — placing more and more bets in an attempt to win back money you have already lost. This approach rarely works and almost always results in larger losses. If you find yourself losing more than your planned session budget, stop for the day. ch999's loss limit tool can help you enforce this discipline automatically.
Balance Gambling with Other Activities
Gambling should be just one of many leisure activities in your life. If you find that gambling is taking up a disproportionate amount of your time, money, or mental energy — crowding out cricket matches with friends, family time in Sylhet or Chittagong, or other hobbies — that is a signal worth paying attention to. Variety in leisure activities is one of the strongest protective factors against problem gambling.
Contact Our Support Team
If you feel that gambling is becoming a problem for you or someone you know, please reach out to our support team right away. ch999 support staff are trained to handle responsible gaming enquiries with sensitivity and confidentiality. There is no judgement — our goal is simply to help you access the right tools or guidance as quickly as possible.
ch999 Responsible Gaming Support
Our support team is available around the clock. Contact us for deposit limit requests, time-out, self-exclusion, or to talk about any concern related to your gambling habits.
When you contact us about a responsible gaming concern, please include your registered Bangladesh mobile number and a brief description of the tool or support you are looking for. All responsible gaming requests are treated as high priority. ch999 is committed to responding to all such enquiries within 24 hours.
Enjoy ch999 Responsibly
Play cricket betting, slots, and live casino games at ch999 — with the confidence that our responsible gaming tools are always there to help you stay in control.
Explore ch999 Casino Read Our FAQch999 is strictly for players aged 21 and above only. Gambling can be addictive — please play responsibly. If gambling is causing you distress, contact [email protected] immediately.